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Comprehensive IT Infrastructure Management for a Global Ayurvedic Eye Hospital
Last updated on
March 20, 2025
min read
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Client Overview
As the largest NABH-accredited Ayurvedic Eye Hospital globally, the client blends traditional Ayurvedic practices with state-of-the-art technology to deliver exceptional healthcare. Their corporate headquarters in Kerala oversees a network of branches across India. Through innovation and rigorous clinical trials, they have set benchmarks in holistic healthcare, touching millions of live.
Challenges
The client faced the challenge of managing a complex IT infrastructure across multiple locations, including:
- Ensuring seamless operation of business applications like the Hospital Administration System (HAS), SAP, and HRM.
- Oversight of 45 servers to support data centers and branch operations.
- Coordinating with vendors for procurement, solution development, and project execution.
Our Solution
Soffit provided comprehensive IT management services to address these challenges effectively:
- End-to-End Infrastructure Oversight:
o Managed the client’s IT infrastructure, including data centers and branch networks, to ensure consistent performance.
o Monitored and maintained 45 servers to support critical business applications.
- Vendor Coordination:
o Acted as a single point of contact for vendors, handling procurement and ensuring the smooth implementation of IT solutions.
o Prepared and evaluated proposals to select the most reliable and cost-efficient options.
- Process Optimization:
o Streamlined IT operations by ensuring seamless integration of applications into the existing infrastructure.
o Established proactive monitoring and maintenance protocols to address potential issues promptly.
Through strategic planning, vendor coordination, and dedicated oversight, we helped the client achieve a robust and efficient IT infrastructure that underpins their operational excellence and patient care.
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