Client Overview

As the largest NABH-accredited Ayurvedic Eye Hospital globally, the client blends traditional Ayurvedic practices with state-of-the-art technology to deliver exceptional healthcare. Their corporate headquarters in South India, oversees a network of branches across India. Through innovation and rigorous clinical trials, they have set benchmarks in holistic healthcare, touching millions of live.

‍Challenges

The client faced the challenge of managing a complex IT infrastructure across multiple locations, including:

• Ensuring seamless operation of business applications like the Hospital Administration System (HAS), SAP, and HRM.
• Oversight of 45 servers to support data centers and branch operations.
• Coordinating with vendors for procurement, solution development, and project execution.

Our Solution

Soffit provided comprehensive IT management services to address these challenges effectively:

• End-to-End Infrastructure Oversight:

o  Managed the client’s IT infrastructure, including data centers and branch networks, to ensure consistent performance.

o  Monitored and maintained 45 servers to support critical business applications.

• Vendor Coordination:

o  Acted as a single point of contact for vendors, handling procurement and ensuring the smooth implementation of IT solutions.

o  Prepared and evaluated proposals to select the most reliable and cost-efficient options.

• Process Optimization:

o  Streamlined IT operations by ensuring seamless integration of applications into the existing infrastructure.

o  Established proactive monitoring and maintenance protocols to address potential issues promptly.

Through strategic planning, vendor coordination, and dedicated oversight, we helped the client achieve a robust and efficient IT infrastructure that underpins their operational excellence and patient care.

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