Client Overview

The client is a prominent Non-Banking Financial Company (NBFC) with a vast operational footprint, serving over 3,500 branches nationwide. The smooth functioning of their IT infrastructure is crucial to ensuring seamless service delivery and maintaining their leadership position in the financial sector.

Challenges

The client faced a range of challenges due to the scale and complexity of their IT operations:

• Managing the on-premises data center, including servers, backups, and networks supporting 3,500 branches.
• Ensuring secure internet access and protecting sensitive financial data across all locations.
• Maintaining the availability and performance of servers, equipment, and network connections while promptly identifying and resolving bottlenecks.

Our Approach & Solutions

To address these challenges, Soffit implemented a comprehensive and tailored strategy:

➡️ On-Premise Data Center Management:

We deployed a dedicated team of four professionals, including a team leader and three skilled engineers, to oversee the operations of the on-premises data center. The team managed networks, servers, and backup solutions while providing technical support to branches, ensuring the data center met the operational demands of the business.

➡️ CISCO Proxy Tool Management:

Leveraging the CISCO proxy tool, we ensured secure internet access across the client’s 3,500branches. This solution safeguarded sensitive data by monitoring and regulating internet usage, maintaining confidentiality and integrity at every level.

 Outcome

Soffit’s interventions delivered significant improvements across the client’s IT operations:

✔️‍ Enhanced Operational Efficiency: The effective management of the on-premises datacenter streamlined operations, ensuring optimal performance, reduced downtime, and improved overall efficiency across the client’s IT infrastructure.

✔️‍ Improved Security and Compliance: By managing the CISCO proxy tool, we enhanced security protocols and ensured the integrity and confidentiality of sensitive data, meeting compliance requirements and protecting the client’s vast network from potential threats.

✔️‍ Client Satisfaction: Our tailored solutions, backed by efficient management and monitoring, contributed to the client’s overall satisfaction, fostering a reliable partnership built on consistent performance and high-quality service delivery.

By addressing the client’s diverse IT challenges with tailored solutions, Soffit has become a trusted partner, enabling the client to focus on their core financial services while ensuring a robust and resilient IT environment.