Client Overview

The client is a prominent Non-Banking Financial Company (NBFC) with a vast operational footprint, serving over 3,500 branches nationwide. The smooth functioning of their IT infrastructure is crucial to ensuring seamless service delivery and maintaining their leadership position in the financial sector.

Challenges

The client faced a range of challenges due to the scale and complexity of their IT operations:

• Managing the on-premise data center, including servers, backups, and networks supporting 3,500 branches.
• Ensuring secure internet access and protecting sensitive financial data across all locations.
• Maintaining the availability and performance of servers, equipment, and network connections while promptly identifying and resolving bottlenecks.

Our Solution

To address these challenges, Soffit implemented a multi-faceted strategy:

➡️ IT Managed Services (IMS):
We assigned a dedicated team of four IT professionals, including a team leader and three skilled engineers, to manage the on-premise data center. This team ensured smooth network and server operations, implemented robust backup solutions, and provided technical support to the client’s expansive branch network.

➡️ CISCO Proxy Tool Management:
Our team managed the CISCO proxy tool to oversee internet access for all 3,500 branches and the data center. This solution safeguarded sensitive data by enforcing strict access controls, ensuring the confidentiality and integrity of the client’s digital operations.

➡️ Network Operations Center (NOC):
Using SOLAR WINDS tools, we continuously monitored the client’s network infrastructure, covering server availability, equipment health, and network connections. Our proactive approach included identifying bottlenecks, reporting issues to the client’s IT team, and ensuring uninterrupted network performance.

Results

Soffit’s interventions delivered significant improvements across the client’s IT operations:

✔️‍ The on-premise data center now operates at peak efficiency, meeting the demands of a vast branch network while ensuring minimal disruptions. The dedicated IMS team’s efforts have greatly enhanced overall operational reliability.

✔️‍ The CISCO proxy tool management has reinforced the client’s data security posture, providing secure and controlled internet access for 3,500 branches. Sensitive financial data remains protected, strengthening the trust of their stakeholders.

✔️‍ Through our NOC services, we’ve ensured consistent network performance with zero downtime. Our diligent monitoring and prompt reporting of bottlenecks have contributed to maintaining high availability, enabling seamless branch operations and exceptional customer service delivery.

By addressing the client’s diverse IT challenges with tailored solutions, Soffit has become a trusted partner, enabling the client to focus on their core financial services while ensuring a robust and resilient IT environment.

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