Network Operations Centre

Proactive Network Management for Uninterrupted Business

Soffit’s NOC ensures 24/7 monitoring and troubleshooting for optimal performance, uninterrupted connectivity, and seamless alignment with your evolving IT needs

Proactive Monitoring for Optimal Network Performance - NOC

Our Network Operations Centre (NOC) service is dedicated to the “Monitor” phase of the IT lifecycle, ensuring constant oversight and quick issue resolution. Through rigorous real-time monitoring and analysis, our NOC services detect, diagnose, and address potential network challenges, maintaining peak network performance and minimizing disruptions.

Core Components of the NOC Service

Our NOC service comprises essential components to maintain and optimize network performance.

Real-time monitoring of network traffic, devices, and connectivity status.

Alerts for abnormal traffic or system health issues.

Customized monitoring thresholds for business-specific requirements.

The Soffit Edge in Network Operations

Our experience, coupled with an industry-leading approach, delivers an advantage for your network operations.

Unmatched Expertise

Decades of experience in network management across various industries.

Certified Specialists

Our team holds advanced certifications, bringing trusted knowledge to every solution.

Proactive, Vendor-Neutral Solutions

Our network solutions are independent of vendor biases, providing flexibility and customization.

End-to-End Support

Seamless integration with other managed services like IT monitoring, cybersecurity, and more for comprehensive IT management.

Book a Consultation

Minimize downtime, enhance performance, and secure your IT infrastructure with Soffit’s Network Operations Center (NOC). Our experts provide:

Monitor network utilization in real-time

Oversee network availability & performance

Continuously check for latency in network

Our Insights

Explore our insights section to access a wealth of resources on network operation services, including blogs, testimonials, whitepapers, case studies, and videos.

“Words of Impact from Businesses We've Empowered”

FAQs

1
.
How does a NOC differ from a Security Operations Center (SOC), and do we need both?

NOCs and SOCs serve different yet complementary purposes:

  • NOC: Focuses on the performance and availability of IT network infrastructure, ensuring stability and minimizing downtime.
  • SOC: Concentrates on protecting IT systems from security threats and cyber risks.

Whether you need both depends on your organization’s size and complexity. Small businesses might find one sufficient, while enterprises with vast networks and higher cybersecurity risks typically require both to maintain a secure and stable IT ecosystem​​.

2
.
How does a NOC ensure minimal downtime and quick recovery during network outages?

Soffit’s NOC team leverages advanced tools and processes to ensure optimal network performance:

  • 24/7 Monitoring: Continuous tracking of devices, servers, and links to detect anomalies.
  • Proactive Issue Identification: Addressing potential problems before they escalate.
  • Incident Response Coordination: Collaborating with IR teams for swift issue resolution.

This approach minimizes downtime, ensures seamless operations, and enhances cost efficiency​​.

3
.
How can a NOC support remote work and geographically dispersed teams effectively?

Soffit’s NOC provides centralized control and oversight for distributed teams by:

  • Offering 24/7 monitoring and support for multi-location networks.
  • Utilizing remote management tools for real-time visibility and control.
  • Ensuring reliable network performance to support remote work seamlessly.

This enables businesses to maintain efficiency, regardless of location​​.

4
.
How can I build a NOC for my business?

Establishing a NOC requires:

  • Tools: Advanced monitoring and management software.
  • Expertise: Skilled personnel to monitor networks and respond to issues 24/7.
  • Workflows: Clear procedures for incident escalation and reporting.
  • Investment: Sufficient capital to ensure the NOC is effectively maintained.

Soffit offers scalable NOC solutions tailored to your business, eliminating the need for extensive in-house investment​​.

5
.
What level of access and visibility will we have into our network with a NOC in place?

With Soffit’s NOC services, you gain:

  • Comprehensive Dashboards: Real-time insights into network performance and availability.
  • Detailed Reporting: Access to regular reports on network health, incident logs, and performance trends.
  • Collaborative Control: While the NOC manages operations, you retain visibility and governance over key aspects of your infrastructure.

This transparency ensures you stay informed and in control of your network’s status​​.

6
.
How does a NOC support network scalability as our organization grows?

Soffit’s NOC services are designed to evolve with your business by:

  • Monitoring new devices and infrastructure as they are added to the network.
  • Optimizing resource usage to accommodate growth without compromising performance.
  • Providing expert recommendations on scaling infrastructure efficiently.

This ensures your network remains robust and capable of supporting expansion​​.

7
.
What specific metrics does a NOC monitor to maintain optimal network health?

Soffit’s NOC monitors critical metrics to ensure seamless network performance, including:

  • Uptime and Availability: Ensuring minimal downtime.
  • Network Throughput: Tracking data flow to identify bottlenecks.
  • Device and Link Performance: Monitoring routers, switches, and servers.
  • Error Rates: Detecting and addressing packet loss or other anomalies.
  • Latency: Ensuring quick response times across the network.

These metrics enable proactive management, ensuring consistent and reliable operations​​.

Let’s Connect

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