Transform your Business with Soffit’s

IT Managed Services

As a premier service provider in managing IT assets, Soffit leverages a comprehensive Integrated Managed Services framework to oversee the entire IT lifecycle.

The IT Managed Services act as a vital pillar within this framework, propelling your business toward unparalleled success.

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Resilience with IT Managed Service

With over two decades of experience managing IT across various industries, Soffit understands the unique challenges businesses face. Our IT Managed Services are designed to help organizations protect and manage their IT assets, ensuring peak performance, availability, and efficiency.

In addition to optimizing everyday operations, our managed services also guarantee a prompt response and effective recovery in adverse situations, safeguarding business continuity and minimizing disruption. Trust Soffit to empower your business with the reliability and resilience it needs to thrive in today’s dynamic environment.

Core Benefits of IT Managed Services

Soffit’s team of experts combines the right people, processes and technology to deliver exceptional results in managing, securing, monitoring, and ensuring governance and compliance for your IT environment. By leveraging our comprehensive IT Managed Services, your organization can enhance performance, mitigate risks, and maintain compliance while focusing on core business objectives.

Manage

Service based on ITIL framework

Incident management

Proactive maintenance

Technical escalation to core team

Secure

Vulnerability assessment

Regular patch management

User access review

Configuration reviews

Monitor

24 * 7 monitoring

Ensuring availability & performance

Monitor

24 * 7 Monitoring

Ensuring availability & performance

Governance

Detailed reporting

Monitoring SLAs

Periodic review meetings

Compliance

Audit support by CERT-in empaneled vendor

Adherence to IS policy and compliances

Service based on ITIL framework risk management

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Key Assets Under IT Managed Services

With a team of highly skilled technology experts, Soffit excels in maintaining a vendor-neutral approach to manage a wide array of IT assets. This expertise allows us to adapt to the latest advancements and provide tailored, exceptional service that meets your organization's evolving needs.

Tailor IT Managed Services for Your Business

IT Managed Services are most effective when customized to meet your organization’s unique needs. To explore how our services can be tailored to your specific requirements, our consultants are happy to assist you.

Schedule a consultation with one of Soffit's experts.

How Resilient is Your IT Systems & Security? Find Out Now.

Explore our Cybersecurity Healthcheck

Cybersecurity Healtcheck

“Words of Impact from Businesses We've Empowered”

Our Insights

Explore our insights section to access a wealth of resources on IT Managed Services, including blogs, testimonials, whitepapers, case studies, and videos.

Blog

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Newsletter

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Case Studies

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Videos

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Blog

Benefits of Outsourcing IT Infrastructure Management to a Managed Service Provider-MSP

Learn the benefits of outsourcing IT infrastructure management to a managed service provider (MSP). Enhance security, Improve business uptime, and ROI

Why Effective IT Infrastructure Management is Critical for Business Success

Learn the significance of having a well-managed IT infrastructure service that can enhance productivity, reduce costs, and ensure business continuity.

Whitepaper

Maximizing Business Performance through Effective IT Infrastructure Management with Soffit

Having a robust IT infrastructure is essential as your organisation evolve. Inadequate management can lead to decreased performance and huge financial losses.

FAQs

1
.
What are Managed IT Services, and why should I consider outsourcing instead of managing IT in-house?

Managed IT Services involve end-to-end management of IT infrastructure and operations, encompassing diverse technologies and expert resources. This ensures optimal performance, security, and scalability.

Outsourcing IT services to Soffit allows your business to benefit from industry best practices, round-the-clock monitoring, and a proactive approach to IT challenges. Our services are delivered under strict Service Level Agreements (SLAs) to guarantee availability, response timelines, and seamless management, freeing your internal teams to focus on core business priorities​​.

2
.
What specific services does Soffit offer under IMS, and how can they benefit my business?

Soffit’s IMS portfolio includes:

  • IT Infrastructure Management: Ensuring availability, reliability, and scalability.
  • Cloud Solutions: Azure, AWS, and Google Cloud optimization.
  • Cybersecurity: Advanced threat detection and data protection.
  • End-User Device Management: Smooth operations for your workforce.

These services improve productivity, enhance security, and reduce costs, providing tailored solutions to meet your unique business goals​​.

3
.
How do Soffit’s Managed Services align with different business models?

Soffit customizes its delivery to align with your needs through three distinct models:

  • Full-Service Model: Complete IT lifecycle management with a dedicated team and tools.
  • Hybrid Model: Shared responsibilities with your IT team for collaborative success.
  • Staff Augmentation: Filling skill gaps within your team for technical or process support.

These models ensure flexibility and scalability, with options for remote or onsite management.

4
.
How does the onboarding process work, and will our business experience downtime during the transition?

Soffit follows a structured and agile transition framework designed to minimize disruptions. Our process includes:

  • Planning: Crafting a strategic roadmap in alignment with stakeholders to ensure smooth operations.
  • Discovery & Setup Access: Assessing your infrastructure and environment.
  • Analysis & Training: Reviewing policies, SOPs, and service history while training the team.
  • Cutover: Testing systems, confirming readiness, and executing the transition.
  • Service Stabilization: Independently operating and stabilizing the services.
  • Transition Closure: Official handover to the service delivery team.

This phased approach, guided by sound project management principles, ensures a seamless integration with minimal downtime​​.

5
.
Can you work with our existing IT team and infrastructure?

Absolutely. Soffit’s hybrid model is designed to complement your current IT team, bridging skill gaps and optimizing operational efficiency. We ensure full compatibility with your existing hardware and software, making collaboration seamless. For more details, visit our Staff Augmentation Services page​​.

6
.
How do you ensure data security and compliance with industry standards?

Soffit prioritizes data security and compliance with global standards such as GDPR, HIPAA, and ISO 27001. Our approach includes:

  • Adherence to the ITIL v4 framework for robust service management.
  • Continuous monitoring through our SOC to detect and mitigate threats in real-time.
  • Security testing services to proactively identify vulnerabilities.
  • CACAA (Continuous Audit, Continuous Compliance, and Assurance): A proprietary tool offering real-time visibility into compliance and risks via an intuitive dashboard.

These measures ensure your IT environment remains secure, compliant, and resilient​​.

7
.
What are your pricing models, and do you offer customizable service packages?

Yes, Soffit offers fully customizable pricing models to meet your unique requirements. Our approach includes:

  • A thorough assessment of your IT assets, service scope, and SLAs to estimate the efforts required.
  • Transparent cost structures tailored to your specific needs.

This ensures you receive competitive pricing aligned with the highest standards of quality and service delivery​.

8
.
Do you provide 24/7 IT support, and what happens in case of a critical issue or emergency?

Soffit delivers round-the-clock IT support to ensure uninterrupted operations. In the event of a critical (P1) issue, our dedicated incident response team works to resolve the issue within 4 hours. We also conduct:

  • Emergency Response: Immediate action to mitigate impact.
  • Post-Incident Reviews: Root cause analysis to prevent recurrence.

With 24/7 availability, we’re committed to keeping your systems operational at all times​​.

9
.
Are your solutions scalable, and how do you support growing businesses?

Absolutely. Soffit’s solutions are designed for flexibility and scalability, enabling your IT infrastructure to grow alongside your business.

  • We adopt a structured approach to scale operations efficiently.
  • Proactive planning ensures readiness for future business growth and evolving requirements.

Our services empower your organization to manage current needs while preparing for the future​​.

Let’s Connect

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